Schedules, timesheets, and field check-ins
Array Corp needed one place for schedules, timesheets, and field check-ins. Web, phone, and kiosk all hit the same records, so people did not keep a side spreadsheet.
1,000+
Employees managed globally
60%
Operational efficiency gain (mobile)
95%
Mobile adoption among workforce
80%
Kiosk self-service adoption
The problem
Array Corp operated workforce processes across disconnected touchpoints without a single system of record.
Legacy processes could not support real-time visibility or self-service at scale across web, mobile, and on-site kiosk contexts.
- Managing 1,000+ employees globally without a centralized workforce system
- High administrative overhead for workforce access and self-service requests
- Inefficient shift management without real-time mobile check-ins
- Administrators handled access manually with no unified permissions model
- Shift changes lacked real-time visibility for coordinators and field teams
- No shared operational data layer across surfaces
What we changed
We delivered a three-surface workforce platform connected to shared operational data and permissions:
Web platform
Centralized workforce management with real-time insights: scheduling, employee records, and operational dashboards.
See the web platformMobile app
Real-time shift management, check-ins, and field workforce access for teams on the move.
See the mobile appKiosk stations
Self-service workforce access points that reduce admin load and improve employee adoption.
See the kiosk stationsWhat changed in the numbers
1,000+
Employees managed globally
60%
Operational efficiency gain (mobile)
95%
Mobile adoption among workforce
80%
Kiosk self-service adoption
Ryan Hafer
Director of Software Engineering, Array Corp
The web platform has transformed our global operations. We now manage 1,000+ employees seamlessly across multiple locations with real-time insights.
What this means for you
- Workforce platforms need one operational data layer before AI layers add value
- Multi-surface delivery (web, mobile, kiosk) shares permissions: not separate silos
- Modernization can run in parallel with live tenants when domain logic is sound
Questions people ask
Array Corp operated workforce processes across disconnected touchpoints without a single system of record.
Array Corp saw 1,000+ employees managed globally, 60% operational efficiency gain (mobile), 95% mobile adoption among workforce, 80% kiosk self-service adoption.
A named person still handles anything that is hard to undo, such as sending a message, changing a record, or making an exception.
Ready for a similar result?
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Talk through a similar workflowHow it works
What we chose to automate
With a unified platform in place, Array Corp is positioned for phased AI enablement: voice agents for scheduling calls, coordinator copilots, and workflow automation on high-volume paths.
- Voice agents for shift confirmation and scheduling call volume
- Workflow automation for timesheet exceptions and approval routing
- Copilots summarizing workforce status for administrators
How the pieces fit together
Multi-tenant operations continued during modernization: domain services and permissions stayed stable while surfaces were upgraded incrementally.
- Shared backend for web, mobile, and kiosk with consistent RBAC
- Real-time sync for shift and attendance data
- Phased rollout per location without disrupting live operations
Schedules still live in a spreadsheet after you bought the tool?
If field teams skip the official screen, we can look at putting schedules and timesheets in the job they already do, the way we did for Array Corp.
RELATED WORK
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