Product owners
The build team moved on. You still need someone who knows the product when it breaks.
After launch
Launch is not the end of the cost. Someone has to watch the system, patch it, and fix the thing that breaks at 7 a.m. That can be us.
We stay on products including Block Aero and IbisHR.
Alerts before customers become the alarm
A path from ticket to release you can see
Updates on a schedule, not after a scare
The offer
Ongoing care for a live product: watching, fixing, updating libraries, and agreeing how fast we respond when something is on fire.
If the issue is cloud servers rather than the app, see managed cloud.
Who it is for
If you own the budget, the product, or the operation, this page should help you decide.
The build team moved on. You still need someone who knows the product when it breaks.
You cannot be the after-hours engineer. You need a named path.
You want a monthly cost for care, not a surprise rebuild every time a library ages out.
What you get
The work buyers look for, described as outcomes.
Services
Pick a starting point. We will confirm it on a call.
A short working session so you know what to fund first.
Maximum application uptime and business continuity
Elimination of critical unpatched security risks
Challenges
If this sounds like your week, we should talk.
Time
We design support & maintenance so this shows up in the business, not only in a demo.
Risk
We design support & maintenance so this shows up in the business, not only in a demo.
Scale
We design support & maintenance so this shows up in the business, not only in a demo.
Trust
We design support & maintenance so this shows up in the business, not only in a demo.
Why Solvefy
Named products in production, a call that ends with a next step, and AI when it helps the live system.
Proof
Results from live products.
How we work
A sequence you can follow without a glossary.
Step 1
We confirm this step with you before we move on.
Step 2
We confirm this step with you before we move on.
Step 3
We confirm this step with you before we move on.
Step 4
We confirm this step with you before we move on.
Step 5
We confirm this step with you before we move on.
Guides
Useful if you are sharing this page with a colleague.
AI-native team
We use AI in how we plan, document, and build support & maintenance, so delivery moves faster and a person still reviews what matters. The same approach can live in your software: agents, copilots, and call handling inside the workflows your team already runs.
Faster delivery: specs, docs, and integration drafts sped up by AI, checked by people
AI in the build: tests, reviews, and handoff that are part of how we ship, not a later phase
AI in your product: copilots, agents, and call handling next to the records operators already use
Catch breakage before customers do.
Servers, alerts, and cloud cost on a watch.
A product built around how your business actually works.
Questions teams ask before they hire for Support & Maintenance.
Yes, when the product needs it. We agree which issues are fires and how fast we pick them up, in writing.
Yes, on a planned window, with a check that the product still does the job after the update.
Yes. We start with a short health read, then a care plan, so we are not guessing in an outage.
Tell us what is stuck. We will map the next step on a call.