Healthcare operations
Rides, appointments, and status calls. A person still takes clinical or messy cases.
AI voice agents
Handle routine calls: scheduling, status, reminders, cancellations. Write the result into your real systems. Hand the call to a person when confidence is low.
This is not a script that guesses. It is a phone agent that can look up and update the same records your coordinators use. Proof lives in AICO.
AICO improved call handling by 75%
98% scheduling accuracy with review on edge cases
Unsure calls go to a person with full context
The offer
A phone agent that completes approved jobs in your software: book, cancel, look up status, send a reminder. It does not invent answers when it should not.
Many patients, field staff, and candidates still prefer the phone. We build for that reality. A short feasibility sprint is often the first step. See the voice agent sprint.
Who it is for
If coordinators spend the day on the same three call types, this is for you.
Rides, appointments, and status calls. A person still takes clinical or messy cases.
Screening, shift confirmation, and reminders at volume, without losing the human close.
Hold time is the problem. You want routine handled, not a wall that traps callers.
What you get
Only the jobs you approve. Always with a way out to a person.
Services
Start small. Widen when quality holds.
Which call types are safe to automate, and what the agent must connect to.
See the sprintLive calls, live data, live handoff. Tuned with real transcripts.
Voice is another door into the same AI and permissions model.
See AI integrationThe call can start a workflow your team already runs.
See workflow automationChallenges
Bad voice AI loses trust in one call.
Volume
Routine intents go to the agent. Coordinators keep the hard ones.
Connection
If it cannot book or look up, it is just a talking FAQ. We connect it.
Care
Logging, consent patterns, and a person when the agent should not decide.
Trust
No loops. Confirm the important bits. Hand off fast when stuck.
Why Solvefy
We wire phone agents into live operations, with a named healthcare result, not a generic call-center pitch.
Proof
A live healthcare coordination example.
Call handling improved by 75%. Scheduling accuracy reached 98%.
Read full case studyHow we work
Quality first. Volume second.
Step 1
What can be automated safely. What must stay human.
Step 2
Lookups and updates the agent is allowed to make, with confirmation.
Step 3
A share of inbound or outbound. Sample calls. Tune.
Step 4
More locations or call types only when metrics hold.
Guides
A sprint is often faster than a long debate.
The same rules on the web product, not only the phone.
What happens after the call is logged.
If the backend cannot take live writes yet.
Straight answers for operations and call-center leads.
It handles the routine and passes the rest to people with context. Most operations see a large drop in simple calls, not an empty room.
Yes. That is the point. AICO talks to live operations systems. We connect to the tools you already run, with confirmation before a change that matters.
The agent should not loop. It hands off to a person and passes what it already heard.
Handle rate, booking accuracy, and how often it hands off. We set a bar before we send more traffic to the agent.
Tell us the three call types that never stop. We will map what a voice agent can own.